Frequently Asked Questions
Is Costa Sur All Inclusive Classico Collection by Sonesta an all-inclusive resort?
Yes. Costa Sur All Inclusive Classico Collection by Sonesta is now an all-inclusive resort featuring buffet and à la carte dining, unlimited drinks, snacks, activities, and more, so you can relax and enjoy your stay without worrying about the details.
Where is Costa Sur All Inclusive Classico Collection by Sonesta located?
Costa Sur All Inclusive Classico Collection by Sonesta is located along the tranquil South Shore of Puerto Vallarta, just 10 minutes from downtown’s vibrant Malecón and 30 minutes from Licenciado Gustavo Díaz Ordaz International Airport (PVR). Our oceanfront setting offers the perfect mix of seclusion and convenience for beach days and city nights.
What type of resort is Costa Sur All Inclusive Classico Collection by Sonesta?
Costa Sur All Inclusive Classico Collection by Sonesta is a boutique oceanfront resort that offers an authentic Puerto Vallarta experience. From all-ocean-view suites to our locally inspired dining and laid-back atmosphere, everything here is designed to help you feel at home in paradise.
What time is check-in and check-out?
Check-in begins at 3:00 PM and check-out is at 11:00 AM.
We understand travel times can vary—early check-in and late check-out may be available upon request and subject to availability.
Do all rooms have an ocean view and kitchenette?
Yes. Every suite at Costa Sur All Inclusive Classico Collection by Sonesta features stunning ocean views and a private balcony so you can soak in the sea breeze.
Each suite also includes a well-equipped kitchenette, making it easy to prepare light meals or enjoy an extended stay with added convenience.
Is Wi-Fi and air conditioning available?
Yes. Guests enjoy complimentary Wi-Fi throughout the resort, perfect for streaming, remote work, or sharing your vacation photos.
All rooms are also equipped with air conditioning and ceiling fans to keep your space cool and comfortable.
What dining options are available at the resort?
Savor the flavors of Mexico and beyond at La Cascada Restaurant, discover international and Mexican favorites for breakfast, lunch, and dinner at Horizons Buffet Restaurant, enjoy poolside snacks and refreshing drinks at Seahorse Snack Bar, or indulge in beachfront bites and cocktails at the Barefoot Bar.
Room service is also available daily from 7:30 AM to 10:30 PM for when you’d rather dine in with an ocean view.
Is the beach swimmable?
Absolutely. Our private beach features a calm lagoon protected by a natural reef, making it ideal for swimming, snorkeling, kayaking, and paddleboarding.
The crystal-clear water and gentle waves are great for families and beginner snorkelers alike.
What activities are offered at the resort?
There’s plenty to explore right on property:
- Kayaking and paddleboarding in the lagoon
- Snorkeling among tropical fish
- Yoga sessions with an ocean backdrop
- Seasonal whale watching from December through March
It’s all part of the Costa Sur experience: relaxing, active, and completely unforgettable.
Does the resort have a spa and fitness center?
Yes. Rejuvenate with a massage or beauty treatment at our oceanview spa, or recharge in the fitness center that overlooks the bay.
Whether you’re focusing on wellness or winding down, you’ll find the space to do both.
How many pools does Costa Sur All Inclusive Classico Collection by Sonesta have?
We offer two heated pools to suit your mood.
The main pool is lively and oceanfront, often featuring daily activities
The second pool is tucked near the restaurant and offers a quiet space for reading or unwinding
While we do not have a dedicated kids’ pool, families are welcome. Children must be supervised by an adult at all times.
Is there a swim-up bar?
We do not have a swim-up bar, but the Barefoot Bar is located just steps from the pool.
It’s the perfect place to sip tropical cocktails while taking in the ocean views.
Can I host a wedding or event at the resort?
Yes. Costa Sur All Inclusive Classico Collection by Sonesta is a popular choice for intimate weddings, vow renewals, and celebrations.
Our oceanfront terrace and event spaces can host up to 100 guests, and our team will help bring your vision to life with custom planning.
Is parking available?
Yes. Complimentary self-parking is available onsite for all registered guests.
There’s no need to worry about extra fees or availability during your stay.
Do you provide airport transfers?
Airport transportation is not included, but our front desk team is happy to help you arrange a reliable taxi or shuttle.
We recommend scheduling your ride in advance, especially during peak travel seasons.
Is Costa Sur All Inclusive Classico Collection by Sonesta family-friendly?
Yes. Families love our protected lagoon for safe snorkeling and paddleboarding, as well as our spacious suites with kitchenettes.
We welcome travelers of all ages looking to relax and reconnect in a comfortable, coastal setting.
Is the resort accessible for guests with mobility challenges?
Yes. While some hillside sections of the property include stairs, several guest rooms and public spaces are accessible.
If you have specific needs, let us know and we’ll do our best to accommodate you.
What’s the cancellation policy?
Cancellation policies may vary depending on your booking channel and rate type.
In most cases, you can cancel up to 72 hours before arrival with no penalty. Please refer to your reservation confirmation for full details.
What forms of payment are accepted?
We accept all major credit cards, including Visa, MasterCard, and American Express.
Cash payments in Mexican pesos are also accepted at select outlets.
Are pets allowed at Costa Sur All Inclusive Classico Collection by Sonesta?
We love animals, but unfortunately, Costa Sur All Inclusive Classico Collection by Sonesta does not allow pets.
Only certified service animals are permitted in accordance with accessibility guidelines.
Is there an ATM or gift shop on-site?
Yes. You’ll find an ATM and a small minimart located in the lobby area.
It’s a convenient stop for snacks, drinks, beach essentials, or last-minute souvenirs.